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  • Response time

    Within 2 business days, when a reply is needed.

  • When we read email

    Monday to Friday, except US federal holidays (Eastern Time).

  • Before you write

    We are an education site, not a lender. We cannot review your loan file, quote a rate or tell you whether you will be approved. For personal help, a HUD-approved housing counselor is free or low cost. HUD-approved housing counseling agencies

Contact questions

How fast will you reply?

We aim to reply within 2 business days when a reply is needed. Questions sent through Ask the desk may be answered as a published article instead of a private reply.

Can you look at my loan offer?

We cannot review personal loan files or Loan Estimates. A HUD-approved housing counselor can, often for free, and the CFPB publishes guides to reading a Loan Estimate line by line.

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Do you accept guest posts or sponsored content?

No. All articles are written by the editorial team under our editorial policy, and we do not publish paid placements.

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Messages are forwarded to the editorial inbox and kept only as long as needed to reply or to correct an article. See our privacy policy for details.